Refund policy
Final Sale Items
All items marked as Final Sale or purchased during a sitewide promotion or sale are non-returnable and non-refundable. Please ensure you thoroughly review your order before completing your purchase.
Earrings – Non-Returnable
Due to hygiene and safety reasons, all earrings are strictly non-returnable and non-refundable, even if unworn. We appreciate your understanding.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange Policy (Rings & Sized Pieces)
We understand that choosing the right size can sometimes be tricky, especially for rings and other sized jewelry. That’s why we offer an exchange option for these items when sizing isn’t quite right.
Eligibility for Exchange
- rings and other sized pieces (e.g., bracelets with sizing options).
- unused, unworn, and returned in its original packaging.
- 14 days of delivery.
- clear photo of the item before sending it back for exchange.
Shipping Responsibility
- customer is responsible for the cost of shipping the item back to us.
- tracked shipping service.
- M’Ora Jewelry is not responsible for items lost or delayed in transit.
- As a gesture of goodwill, M’Ora Jewelry will cover the cost of reshipping the exchanged item back to you.
To request an exchange, please contact us at info@mora-jewelry.com with:
- order number
- item and size you originally purchased
- new size you'd like
Processing Your Exchange
Once we receive and inspect your returned item, we will confirm your new size request and dispatch your replacement within 3–5 business days, subject to availability.
If the size you require is out of stock, we will offer a store credit or refund (excluding original shipping fees) as an alternative.
Unfortunately, we cannot accept returns on sale items or gift cards.
Need Help?
For any other questions, feel free to contact our support team at info@mora-jewelry.com